Greetings,
This problem may be coming up due to corruption within one of your Reference Manager databases. To begin troubleshooting this particular issue, I’d suggest rebuilding your database files. If you visit our website here- http://refman.com/support/faqs/Database/faq1.asp, you’ll find steps that will walk you through the rebuild process. Please let me know if this helps.
Best Regards,
Jimmy M.
Customer Technical Support Representative Scientific
Thomson Reuters
Phone: +1 800 336 4474
ResearchSoft Product Support
thomsonreuters.com