RM 10 crashes when copying from one database to another

Reference Manager Reference Manager General
1

Hi,

I’m trying to copy references from one database to another and when I do so, RM 10 crashes. I assume it’s because I’m trying to copy references from a database of format RM 10 to a database of format RM 8/9. Would I be correct in thinking that?

Thanks in advance for any help.

2

Greetings,

This problem may be coming up due to corruption within one of your Reference Manager databases.  To begin troubleshooting this particular issue, I’d suggest rebuilding your database files.  If you visit our website here- http://refman.com/support/faqs/Database/faq1.asp,  you’ll find steps that will walk you through the rebuild process.  Please let me know if this helps.

Best Regards,
Jimmy M.

Customer Technical Support Representative Scientific
Thomson Reuters
Phone: +1 800 336 4474
ResearchSoft Product Support
thomsonreuters.com