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Posts: 1
Registered: ‎11-01-2013

Windows 8.1

Reference Manager 12 not responding to "update citations and bibliography" button in Micorsoft Word 2010. Fix needed.

Posts: 295
Registered: ‎03-27-2008

Re: Windows 8.1

Hello, clbristow:


That doesn't sound like a compatibility issue, offhand. Does the same issue occur if you insert citations into a new, blank Word document?

Gillian Neff
Product Manager, Authoring and Collaboration
Customer Care

Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters
Posts: 688
Registered: ‎06-26-2008

Re: Windows 8.1

Make sure you have updated Reference Manager to version 12.0.3. Also, make sure Word 2010 is the 32-bit install. Reference Manager is not compatible with the 64-bit installation:

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474