papers citations not updated

Two of my publications do not show citation information, also after trying to update them with web of science. I contacted the helpdesk from the journal (PLoS ONE) and they answered me that their journal is not linked to researcher ID. I have two more coming up in this journal, how can i show the citations via researcher ID?

i have a similar problem wth the journal of parkinson and parkinsonism.

The papers are shown normally in pubmed.

thank you in advance.