- Close all programs.
- Go to your C drive Program Files\Common Files\ResearchSoft
If you cannot locate it check in
Program FilesX86\Common Files\ResearchSoft
- You will want to delete the ResearchSoft folder.
- Go to Start Control Panel Programs Programs and Features
Locate Reference Manager Click Repair.
- Once the repair is done try using Word and Reference Manager to see if you
still get the error message.