10-29-2011 08:24 AM
10-31-2011 10:34 AM
Could you please submit a Support ticket into us so that we can investigate your issue further.
You can send your contact information and case issue by opening a support eticket here:
11-10-2011 02:58 PM
To conclude this thread, the answer from the technical support was that I cannot see all citing articles (the complete references) due to my institution's limited subscription to WOS. However, in WOS I see a higher Times Cited count for the two mentioned articles than on the Researcher-ID "View Publications" page.
From my point of view, the Times Cited on the "View Publications" page should match the number of citations on the "Citation Metrics" page. It's a bit confusing to have a "Citation Metrics" page with numbers consistent with those in WOS and a "View Publications" page with a different (here smaller) number.