Alien fonts in reference lists shown in MS-Word for Mac

Dear staff,

Could you suggest me how to fix the problem in that Thai fonts which are generated through EndNote in the section of full-reference-list at the end of MS-word page are displayed as alien texts?

As a picture attached, you can see the alien texts in the section of reference lists. A few references can show in Thai correctly, but most of them show it as alien texts (like a square symbol). I don’t know why. I try to rename and change the fonts in the Endnote and MS-Word programmes but it cannot be fixed.

I am a Mac user who uses the EndNote X8.2 (bld 13302) and the MS-Word for Mac 2016 (ver 10.10 bld 180210).

Best regards,