We want to change the harddrive in a Macbook. The Macbook with EndNote6 was a gift from the University some years ago, so we don`t have the product key. Only the number that is shown when I go to „about“ and the name of the University. Is there a chance to get the endnote running again after install it new? Is it a option to use migration and there is no key needed?
Thanks a lot,
Christian
Also lost my key. I purchased it through onthehub using my school email address.
Also lost my key and I don’t have access to my school email address anymore.
If possible, I could PM you my old school address and name and product number. Thank you.
I am trying to reinstall after fixing my PC and I don’t have the product number. Can you email me and start the recovery process as well?
I will create a technical support case and send you the information about your install that way.
Hi there – I’m also in the same situation. Bought a new mac (my old one is basically dead) and can’t find my product key. Can you please assist? Thanks!
Hi there,
Me too in the same situation. I bought Endnote X7. Please help.
Many thanks!
Cassandra,
You will need to contact our Customer Support team to have them help you locate your purchase.
I was unable to find a record in Technical Support but they have access to additional resources.
You can contact them:
800-336-4474 (at the prompt press 3)
or via the form at
You will need to contact our Customer Support team to have them help you locate your purchase.
I was unable to find a record in Technical Support but they have access to additional resources.
You can contact them:
800-336-4474 (at the prompt press 3)
or via the form at
I have the same problem. I bought Endnote X7 last year and now I want to install it in another computer. The problem is that I don´t find the product key. Could you help with this trouble? Thank you so much in advance.
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I will create a technical support case and send you the information about your install that way.
Hi I’m having the same problem,
I have a Thomson Reuters Site License Agreement.
My contact email is andy.pell@merckgroup.com
Are you able to provide our Product Key?
Many Thanks,
Andy Pell
You will need to contact our Customer Support team to have them help you locate your purchase.
I was unable to find a record in Technical Support but they have access to additional resources.
You can contact them:
800-336-4474 (at the prompt press 3)
or via the form at
Hi
Hey there,
I switched to a new mac and have Endnote X7 still installed on my old one. Is there any chance of getting moving the product key to my new mac? How does it work? i forgot: I can’t find the product key.
Best regards, J
Greetings joeychan,
Yes, I’m sending you a direct email to discuss locating your specific product key. Please let me know if you don’t see the mentioned email by replying to this forum thread.
Hi
I’m in the same position. My laptop crashed and I lost everything, had to get a new one and reinstall everything.
My Endnote Web account is linked to my Endnote X7 account. I can not find my product key and so can not register except for 30 day trial.
How do I get access to my product key again?
Please urgent help needed.
Jeff
Hello Jeff.
Your previous install was from a Site License from Southern Cross University so in order to reinstall this license you would need to get the installer directly from Southern Cross University.
You should use “KeyGetter” in order to get back you key 
You can also use “KeyGetter” in order to restore your lost key