EndNote Login Problem


One of our students has got problem with EndNote Web login as follow: Could you please help me to solve it?

“I am having a problem with endnote web. Until recently when searching online data bases via one search I have been able to click on endnote and the citation has been recorded in endnote web. Now it asks me to log-in and despite login and password does not proceed. I have synchronised all my current references into my desktop endnote.”