EndNote X7 - The installation of the full version of EndNote could not be completed

Hi

My Macbook was wiped and I am trying to reinstall EndNote X7 - I have macOS Sierra 10.12.6 and Word 16.9.1.

When installing it stops and I get the message: The installation of the full version of EndNote could not be completed - if I click OK and close the programme it starts the installation again. When I have managed to get into EndNote it seems unable to find items in the style, filter and connection folder (never had this problem before). 

I know X7 will not work with Word 16.9.1 but I just want to add references while at university and not use the CWYW.

Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US