Error Message

I keep getting an error message every time my citations update.  “The requested member of the collection does not exist”.  I can enter citations but I have no idea how to create my reference list and this error pops up whenever I fiddle around and try.  Can anyone tell me what I am doing wrong???

Please accept our apology for the delayed response.

It is possible that your document has corrupt field codes in it.  We have a FAQ on our web site that gives the steps to remove all of the field codes and clean up the document.  You should first make a backup of your Word document and then follow the steps in the FAQ at:


I’m also getting this message so can you provide some support please?