Sync error message: invalid authentication token


I’m using Endnote X7, i recently had to change my password which i updated both online and on my desktop Endnote programme but now when i try to sync i get the following error message:

Sync Details
Sync was last run: Wednesday, September 27, 2017 at 16:13:11 PM GMT Daylight Time
Sync Status: There are changes that need to be received.
Error Code: Server.AuthenticationToken.invalidUserCredentials
Error Message: invalid authentication token

Local Sync Library
Library Name: PhD references-Saved.enl
References: 6876
Groups: 31
Group Sets: 2
Attachments: 140

Online Sync Library
Serial Number: 5091799879 (Premium until December 31, 2018)
References: 6889
Groups: 31
Group Sets: 2
Attachments: 129 (54.64 MB)

Sync Limits
Number of References: 1000000 (993111 can still be added)
Number of Groups: 5000 (4969 can still be added)
Number of Group Sets: 5000 (4998 can still be added)
Attachment Storage: Unlimited

If anyone has any advice it would be greatly appreciated.



I would suggest you contact your tech support at Clarivate customer support.  

Europe, Middle East, Africa

United Kingdom


+44 8003288044

+44 2035642068 

Monday – Friday 
9.00am – 5.00pm (UTC)

Is this still a supprot question, and nothing that you can by tutorials or help from you here solve?