I’m using EndNote 7.2.1 on OS X 10.9.5. I recently enabled the sync functionality, which seems to mostly work, but on most syncs I get a large dialog box titled “EndNote Registration”, which looks like it should contain text (perhaps loaded from an embedded browser?) but there is no text in the dialog (screenshot attached). At the bottom are two buttons: Cancel and Sync. If I click Sync, things progress, but sometimes I get the dialog a second time during the sync process.
I’m guessing there is some aspect of my EndNote Online account that makes EndNote think I need to complete some registration, but since the content doesn’t display, I don’t know what the problem is or how I would resolve it.
I do apologize for the problematic behavior that you’ve encountered. Try these exact steps to see if you’re taken to a populated registration window:
1. Launch EndNote X7.
2. Open the desired library that you would like to associate with EndNoteSync.
3. Ensure you’ve got a backup copy of this library, just in case.
4. In EndNote, click “Tools>Sync”.
5. Even if you’ve got an existing EndNote online account, click the “Sign Up” button.
6. Input the email address that you want to use to log into EndNote online. If you’ve already got an EndNote online account, use the same email address.
As you progress through this process, I suspect you’ll be taken to a populated registration window. Please let me know if that is not the case by replying to this forum thread.
Thanks Jimmy! I had to go to Preferences->Sync and then click the Enable Sync button to get a dialog with the Sign Up button, but then used my existing account info and it now seems to sync without any dialog prompt.
I’m encountering the same problem, so I tried following the same instructions, but I’m getting the following error message “The page you are viewing is not a valid EndNote Sync Activation page. There may be a problem with the server. Please try again later.” (see attached screenshot).
I’m using EndNote X7.5 (Bld 11052) on OS X 10.11.3 El Capitan in a rMBP 13" Early 2013.
Obviously, I tried it a couple of times before posting here.
I’ve just created a Technical Support case for further troubleshooting and have emailed you directly. If you don’t receive the mentioned email message, please let me know by replying to this forum thread.
Thanks, I did. The problem is not the availability of the server, its that the registration window is blank. The same problem that bageragr was facing. If I click the signup button in the settings, it takes me to a populated registration page but gives a message that the registration page is not the correct one. The settings then terminate.
I can log into my trial account online, but not through the licensed version of endnote through the app. Since the app doesn’t allow me to do this currently, I cannot use the unlimited storage that comes with the licensed version.
I recommend you contact tech support at www.endnote.com/support or a moderator may reach out to you, now that the holiday is over? I have no problem from the edit Preferences>sync window getting to the registration window. Is it possible there is a firewall in place preventing endnote from getting thru?
I am having the same isssue. I tried to sign up again but I get the message “the serial number has already been used…”. It is really frustrating to have the blank registration window popping up every 15 minutes.
I’ve created a new support case for further troubleshooting and you should have already received a direct email from me. If you don’t see the mentioned message, please reply to this forum thread to let me know.
