Problem of registration

EndNote EndNote General
1

Hi,

I’m using EndNote X8 on Mac OS SIerra (version 10.12.6). When I want to sync my online library on desktop, I’m going to Preferences, then Sync and, after that, Enable Sync. I write my e-mail address and my password. A window opens for a registration. I write my first and last names, I click on “agree”, but I have this error message : “EndNote registration could not be completed at this time. Please contact technical support.” and I can’t sync. What can I do ?

Thanks in advance for answers !

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2

I will pass this question to our Technical Support Team.

You will get a confirmation that a case has been created and they will contact you shortly.

3

Hi, 

I am having same problem. 

“EndNote registration could not be completed at this time. Please contact technical support.”

Can you please arrange technical support to contact me?

Thanks,

Ryan

4

Hello Ryan,

Please reach out to our Technical Support team. You can find the contact information here:

http://www.endnote.com/contact