please i am having the same issue any time i tried to use the capture reference on the any webpage after putting my username and password, the page loads and return me to the logging page again to insert username and pasword. I have also tried to use capture reference on both google chrom and microsoft edge and both gives the same error. Does this have to deal with my profile? i even tried on my school system and it is the same error. kindly assist if you can.
Anyone heard if this has been fixed?
Anyone found a fix for this problem?
Hello to anyone who happens to still have this issue. What worked for me was disabling my pop up / adblocker. I think that it was blocking the plugin from communicating with endnote online.
Cheers
Same problem, pop up blocker didn’t do anything and it also doesn’t work on Microsoft Edge. Anyone have the solution??
Anyone found a fix for this?? Still happening to me and pop up blocker and different browser didn’t work.
Capture Reference is not the official extension for EndNote. EndNote doesn’t operate it.
The officlal extension for EndNote is EndNote Click
Capture Reference is not the official extension for EndNote. The person who made Capture Reference does not work for EndNote.
The officlal extension for EndNote is EndNote Click
Have been able to resolve this issue.
Turns out it’s caused by browser “cross-site tracking” settings.
For Safari it’s Privacy → untick “Prevent corss-site tracking”.
For Chrome it’s Privacy → Cookies → untick “Send Do Not Track”.
Reference:
Thanks for your suggestion - I’m in chrome and sadly this did not fix the password issue for me 