This particular forum is intended to be used as a space to pose questions regarding EndNote Web usage and as a space to share helpful tips and tricks that you may have learned through your experiences with EndNote Web.
If you'd like a definite response from a Customer Technical Support Representative, please submit your query through our support web form-
http://endnoteweb.com/support/entechcontact.asp
Additional Resources-
Online tutorial Videos and Webinar Class schedules can be accessed through our site here-
http://endnoteweb.com/training/
EndNote Web's Online Help contents can be accessed from the following page-
http://www.myendnoteweb.com/help/ENW/help.htm
EndNote Web FAQs can be viewed here-
http://endnoteweb.com/support/faqs/index.asp
EndNote Web Quick Reference Card can be viewed through the following link-
http://www.endnoteweb.com/support/helpdocs/EndNoteWebQRC.pdf