I have a user with this problem:
Many of the records in his EndNote library have attached PDFs. The paperclip icon displays when looking at the library, but if you open a record where there is an attachment, there is no PDF icon, only a Windows one (I have not seen it). Clicking that icon will not open the PDF.
But the PDFs are present on his computer and if he browses to them in My Computer he can open them.
The PDF icon seems to show up in records that have just been created by importing the PDF. It seems not to be present in records that were present before we upgraded the work computers to Windows 7.
It looks like EndNote is not able to recognise these attached files as PDF.
I have seen posts on a similar topic that recommend testing opening PDFs with Foxit. But we cannot download software on the network, so this would not be an option.
Can anyone advise?
University of Leicester Library, UK