Pop-up terms do not show

Dear RM12 users,

My patron has lost her pop-op lists for Authors, keywords en Journals for entering new references. The button Tools > Options > General > Show popup is activated.  Also the F3 button does not help to show it. The terms are visible in the Term Manager. But no popup on entering names in a new reference.

It’s only missing on her own PC, her colleagues do not have the problem. Is there something she might have turned off unintentionally?   Thanks , Josepha

Do they have a dual monitor setup?  If they do they would need to open Reference Manager on the other monitor to have the pop-up list appear.

Hello Peter,

Sorry for my late reaction.

Your suggestion about the dual screens was exactly what was the case. My patron is very happy with the return of the popups.

Thank you!