Problem with sync

I have been using Endnote for several months and it has been working perfectly so far, but for the last couple of days sync does not seem to be working anymore. See sync status below

I checked my email, reset password - nothing worked, can anyone help?

Sync Details

Sync was last run: Never

Sync Status: There are changes that need to be sent.

Error Code: Server.AuthenticationToken.invalidUserCredentials

Error Message: The username/password specified is not valid.

 

Local Sync Library

Library Name: Diss

References: 577

Groups: 4

Group Sets: 1

Attachments: 55

 

Online Sync Library

Username: xxxxxx@gmx.net

Serial Number: 3091892614 (Premium until February 15, 2020)

References: 0

Groups: 0

Group Sets: 0

Attachments: 0 (0)

 

Sync Limits

Number of References: 1000000 (1000000 can still be added)

Number of Groups: 5000 (5000 can still be added)

Number of Group Sets: 5000 (5000 can still be added)

Attachment Storage: Unlimited

3 Likes

The error mentions

Server.AuthenticationToken.invalidUserCredentials

Error Message: The username/password specified is not valid.

 

So you will want to re-enter your log in credentials in the program by going to either:

Windows

Edit > Preferences > Sync

MAC

EndNote Menu > Preferences > Sync

If you are not sure what your password is then you will want to reset the password then go back to the above and re-enter your log in credentials then try to sync.

To Reset the Password:

Please use the ‘Forgot password?’ link underneath the login section. A message will be sent to the email address you used to register with Endnote online that will allow you to reset the password.

If this does not help then Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Sync Details
Sync was last run: Never
Sync Status: There are changes that need to be sent.
Error Code: Server.AuthenticationToken.invalidUserCredentials
Error Message: The username/password specified is not valid.

Local Sync Library
Library Name: My EndNote Library
References: 318
Groups: 28
Group Sets: 6
Attachments: 260

Online Sync Library
Username: brandonistheman123@gmail.com
Serial Number: 3091999659 (Premium until March 30, 2021)
References: 0
Groups: 0
Group Sets: 0
Attachments: 0 (0)

Sync Limits
Number of References: 1000000 (1000000 can still be added)
Number of Groups: 5000 (5000 can still be added)
Number of Group Sets: 5000 (5000 can still be added)
Attachment Storage: Unlimited

Sync Details
Sync was last run: Never
Sync Status: There are changes that need to be sent.
Error Code: Server.AuthenticationToken.invalidUserCredentials
Error Message: The username/password specified is not valid.

Local Sync Library
Library Name: Thesis library endnote
References: 57
Groups: 0
Group Sets: 1
Attachments: 57

Online Sync Library
Username: ngolbaghi@gmail.com
Serial Number: N/A (Basic)
References: 0
Groups: 0
Group Sets: 0
Attachments: 0 (0)

Sync Limits
Number of References: 50000 (50000 can still be added)
Number of Groups: 5000 (5000 can still be added)
Number of Group Sets: 5000 (5000 can still be added)
Attachment Storage: 2.00 GB (2.00 GB can still be added)

I did all thing you told here but it didn’t solved. please help me

Sync Details
Sync was last run: Never
Sync Status: There are changes that need to be sent.
Error Code: Server.AuthenticationToken.invalidUserCredentials
Error Message: The username/password specified is not valid.

Local Sync Library
Library Name: Thesis library endnote
References: 57
Groups: 0
Group Sets: 1
Attachments: 57

Online Sync Library
Username: ngolbaghi@gmail.com
Serial Number: N/A (Basic)
References: 0
Groups: 0
Group Sets: 0
Attachments: 0 (0)

Sync Limits
Number of References: 50000 (50000 can still be added)
Number of Groups: 5000 (5000 can still be added)
Number of Group Sets: 5000 (5000 can still be added)
Attachment Storage: 2.00 GB (2.00 GB can still be added)

I did all things you said here but it didn’t solved. Please help me

Sync Details
Sync was last run: Never
Sync Status: There are changes that need to be sent.
Error Code: Server.AuthenticationToken.invalidUserCredentials
Error Message: The username/password specified is not valid.

Local Sync Library
Library Name: Thesis library endnote
References: 57
Groups: 0
Group Sets: 1
Attachments: 57

Online Sync Library
Username: ngolbaghi@gmail.com
Serial Number: N/A (Basic)
References: 0
Groups: 0
Group Sets: 0
Attachments: 0 (0)

Sync Limits
Number of References: 50000 (50000 can still be added)
Number of Groups: 5000 (5000 can still be added)
Number of Group Sets: 5000 (5000 can still be added)
Attachment Storage: 2.00 GB (2.00 GB can still be added)

I did all things you said here but it didn’t solved. Please help me

hello, I’ve met the similar question recently. My Error Message was : Endnote cannot connect to the online sync server. I tried to reinstall the software but it didn’t work. So have you solved the problem? 

hello, I’ve met the similar problem. And I tried to reinstall the software but it doesn’t work. Have you solved this question?

Hello, I’ve met the similar question, my error message was: Endnote cannot connect to the online sync server. I tried to reinstall the software but it didn’t work. Have you solved the problem?