I am currently trying to sort my citations in order of aaperance. EndNote however sorts them by Author Last Name. I have checked the sort order of both Citations and Bibliography which is listed as Order of apperance, so I am a little lost as to why the program then does something else?
Are you certain the correct output style is specified in the word processing document and not in the Endnote program? check the endnote ribbon/toolbar in the document. If so, can you attach the output style you are using?