I continue to experience Sync Errors in EndNote X8.2 on my Mac when trying to sync to the web. It has previously synced successfully and then (apparently randomly) stopped working. I get a popup box that says “An error occured while trying to upload the attachment(s). Please try again.” This is then sometimes followed by similar error messages in other languages. Below are the details i see in Sync Status… Can you please help me correct this issue?
Thanks,
Ted
Sync Details
Sync was last run: Monday, September 17, 2018 at 12:34:07 PM -0500
Sync Status: There are changes that need to be sent.
Error Code: Server.ReferenceStore.internalError
Error Message: Ocorreu um erro ao tentar fazer o upload dos anexos. Tente novamente.
Local Sync Library
Library Name: My EndNote Library.enl
References: 1782
Groups: 14
Group Sets: 1
Attachments: 1336
Username: ***@utsouthwestern.edu
Online Sync Library
Serial Number: *** (Premium until October 14, 2019)
References: 1782
Groups: 14
Group Sets: 1
Attachments: 1329 (1.32 GB)
Sync Limits
Number of References: 1000000 (998218 can still be added)
Number of Groups: 5000 (4986 can still be added)
Number of Group Sets: 5000 (4999 can still be added)
Attachment Storage: Unlimited