Sync not woking / Error Message: None

Dear community

I have not been using Endnote for a while. Now, being back, I fail to sync my libary.

Changing my password serveral time, opening and closing the application and the webspace does not help and unfortunately the Error Message is “None”.

Any ideas what to do next?

Many thanks


Sync Details
Sync was last run: Thursday, August 27, 2020 at 12:12:38 PM +0200
Sync Status: There are changes that need to be sent and received.
Error Code: Server.AuthenticationToken.invalidUserCredentials
Error Message: None

Local Sync Library
Library Name: EndNote_Diss.enl
References: 340
Groups: 6
Group Sets: 2
Attachments: 354

Online Sync Library
Serial Number: 3091861856 (Premium until December 22, 2022)
References: 327
Groups: 6
Group Sets: 2
Attachments: 338 (469.88 MB)

Sync Limits
Number of References: 1000000 (999673 can still be added)
Number of Groups: 5000 (4994 can still be added)
Number of Group Sets: 5000 (4998 can still be added)
Attachment Storage: Unlimited

Please contact Technical Support directly

1-800-336-4474 option 4 then 1


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