I have been using Endnote X7 on Mac for years and bought the new Endote X8 but when opening Endnote X8, the library shows as ‘locked’ and I cannot save new sources or do anything on Endnote8. I have looked online for advice and the issue seems to be linked to the license agreement. I have followed the install steps offered online but the installer does not show a multi-user and site license unlocker (maybe because it’s already installed?) so I cannot put my product key and redistribute to other installers.
Could you please advise what I can do?