Upgrading to EndNote X8.2 from EndNote X6

EndNote EndNote General
1

Dear all

I have a licensed EndNote X6 and I purchased and upgraded EndNote to the latest X8.2 version. However, I cannot activate it using my previous EndNote X6 product key.

How do I obtain a new Product key to activate Endnote X8.2 using my old X6 product key ?

Thanks and best regards,

Roberto

2

you need the 10 digit all numbers number from the X6 installation (which shows up on the about page) not the Product Key (which would be the X8 key)?  Call Customer support.  https://clarivate.com/contact-us/support/