Convert citations to plain text crashes Word 2007

Hi I’m running EndNote X3 with Word 2007 under Windows XP and have now encountered a problem where trying to convert citations and bibliography to plain text immediately crashes word.  When this is done twice in a row, Word disables the CWYW function and the EndNote tab disappears.  I can now fix the latter problem, but how can I send this document to non-EndNote users and have them be able to work on it?

Really frustrating as this used to work smoothly in X1.

T Hanson

Thanks for the response.  What I am trying to do is the following within Word:

EndnoteX3>Convert Citations and Bibliography>Convert to Plain Text

This is what immediately crashes Word and what I have previously done without any issues in X1.  So much for upgrading. 

Some of my colleagues don’t use Endnote and rather than have them screwing around with field codes, I’d rather they work on a separate document without EndNote formatting and then transfer their changes into my EndNote enabled document. After a number of years of experimentation, this is the least painful alternative.  Also, some publishers/journals don’t like Endnote field codes in a Word document submission, so removing them after the document has been formatted is really a nice thing to be able to do.

I hope that is more clear.

It is at tech support now. Hoping for a response soon.

Not to justify myself too much, but see the “Comments and limitations:” field for the style Nature in EndNoteX3:

Author Guidelines:
This style is for the journal Nature published by Nature Publishing. Author guidelines were graciously provided by the editorial department.  (see notes below)

Nature has requested that authors “remove” the EndNote field codes prior to submitting their articles.  To do this:

  1. Make a back-up copy of your manuscript
  2. Open the back-up copy in Word
  3. Select
    (Word 97-2003) Tools/EndNote/Remove Field Codes
    (Word 2007) Under the EndNote Ribbon, select Convert Citations and Bibliography/Convert to Plain Text and follow the prompts.

This is where my paper is going and Nature is very specific that they want a Word submission in their template and that they want the field codes out.  X3 should be able to do this.  So hopefully tech support will get back to me soon. If it’s not solvable, I need a refund.

Just as a sideline idea, can you try saving your document as .doc (Word 2003 compatible format) in Word 2007, check you don’t have “track change” feature ON (just to avoid Macro/Visual basic conflicts), and do the “Convert text” command again?

We just purged Office 2007 completely from our lab, and I can’t test Word 2007, but I vaguely remember Word 2007 had an option to save as .doc instead of .docx file.

Thanks, but I don’t understand this part: Do not write the paper as a Word 2007 document then save as a Word 97-2003 document

Sooo, authors to Nature need to write manuscript using Word 2003 compatibility mode from the beginning, using Word 2007, and submit as Word 2003 file. Am I understanding correctly?

Anyway, I just thought the original question (Word crashes upon removal of field code) might be solved by saving as .doc file.