Using word 2007 with CWYW disabled, I just tried to unformat my citations and found that it would not go. No error message came up, but nothing changed on screen. When I tried to reformat citations, my unformatted citations in the opened document were deleted. I was able to resolve the issue by restarting my computer. However, now I am left to try to recover this document because EndNote deleted many of my references. Please advise so this does not occur again.
I tried changing the citation format with no effect and trying to put it back to unformatted citations also didn’t do anything. When I rebooted, things worked normally, but I had to put back in the missing citations (which didn’t create double citations).
Thanks for your reply and very practical suggested solution. I also work with CYWY off and have for several years and have recommend that others do the same. Glad to hear it is getting better though.
Here’s hoping the problems with EndNote/Word can be fixed before too long.
I’m pasting Thomson’s most recent reply to this same question below. I suspect their suggestion will just be a waste of my time, especialy since the problem is not currently occuring. It also strikes me that it is convenient that Thomson is so quick to blame Word for the problem (not that I think Word is without bugs). I’m curious if you think it is worth trying what Thomson recommends.
Thanks,
Dan
Thanks for your email with the results.
As you are facing the issue even with new Word document, your Microsoft Office Word settings may be damaged. We have step-by-step instructions on our website which should help you to delete the Word Data registry key and Word options registry key. These instructions are available at:
If the issue persists for any reason after following the steps from the above link, please follow the below steps for resetting Word normal template.
Close all MS Office applications and Reference Manager.
Go to the folder “C:\Users\User Name\AppData\Roaming\Microsoft\Templates”
Note: If you cannot find the specified folder your windows preferences may be set to hide the folder. In this window go to Tools / Folder Options / View tab (if you do not see the Tools menu in Window 7 press the ALT key) and make sure that “Show hidden files and folders” is selected.
Rename “Normal.dotm” to “NormalOLD.dotm” and delete any files that start with ~$
Go to the folder
“C:\Users\User Name \AppData\Roaming\Microsoft\Word” and delete any files that start with ~$
Start EndNote and then start Word.
Now copy the contents from the old document and paste into a new document made after the new normal.dotm file is made.
Now, try to insert few citations into Word document and check the functionality. Please let me know if you need further assistance on this case.