What’s confusing me is, there is no error. I am able to login online. I am using macOS. Do you understand what’s wrong? The sync status:
Last sync: Never
Sync status: There are changes that need to be received.
Error code: None
Error message: None
Library name: EndNote.enl
Group sets: 1
Account email: firstname.lastname@example.org
Serial number: 123456789
Group sets: 2
Attachments: 0 (0)
Number of references: 1000000 (1000000 can still be added)
Number of groups: 5000 (5000 can still be added)
Number of group sets: 5000 (4998 can still be added)
Attachment storage: Unlimited
I have the same issue. EndNote 20.1, MacOS 11.4
Update: How to get it working again:
I have completely removed EndNote with all application preferences from macOS and made a fresh install afterwards. Needed to login again and then everything is working again.
I had this problem as well. Did you change the file path of your EndNote library?
My syncing issues started after I renamed the folder where I keep my library. When I saw the file paths in the Sync preference weren’t matching the new file path I created, I renamed the folder back to its previous label. For some reason, I couldn’t change the file path in the Sync preferences menu in EndNote (EndNote team, can you address this, please??).
Once I reverted the library’s file path to its original name when I first started syncing the library, and restarted Endnote, the sync worked again.
I hope this helps. Took me a bit to figure it out.