Endnote 7 not syncing with Word 2016

All of my references are in my Endnote library, but they are appearing as temporary references in brackets (example: [Cooper, 2010 #427]). 

In Word, I can’t seem to find an option for changing any settlings for Endnote. In Endnote, the “Cite While You Write” tool is unavailable. 

Please help–this chapter is past due!



You need the cwyw tools?  http://endnote.com/kb/138936  (mac) and http://endnote.com/kb/127988 (windows)