Endnote cannot import embase

Hi everyone,
I’m a relatively new user on endnote and I’ve only been using this application for 1 month. In the first 3 weeks, everything went pretty smoothly. I’d only have to click on the ‘open files’ for embase to import into endnote. But up for a week now, whenever I click on open files, this(attached photo) appears on my screen. Even if I chose save and chose embase elsevier for the “import file” option, I could not download a thing. Help :frowning: Is there any other way that I would be able to download embase into endnote? Thanks