I have a problem and it looks completely random. Sometimes it works, sometimes it does not. Also sometimes some references do show the reference on mouse over and sometime they do not.
The problem is that I link the references in the text to the library so when I click on them, Word jumps to the reference in the reference list. This works fine, but when you mouse over a referencenumber you should see a little pop-up showing the author. This is a great feature but it works randomly. So sometimes it shows the author and sometimes it does not. Can you please advice?