Endnote team @ Thomson Reuters:
Now, I found the FAQ of the 2010 problem is among the top of the “Hot Issues” in the support page.
And it clearly says:
EndNote X through 8 are no longer supported, and will require an upgrade to the current version to correct the issue.
Your team needs to realize, this is something like car shopping. Some people buy and sell a brand new car every other year, to look for a new and modern look, “slightly improved” functions, and continuous warranty support. Some people buy a car and keep it forever until the car “stops” running. I’m the former for Endnote, and the latter for car shopping.
My adjacent labs, throughout the building, still use version X, A LOT. Why they are using older versions? Obviously they can afford it. But they don’t upgrade, because they don’t find legitimate reasons to upgrade! The car is still running fine. What they need from Endnote is basically IMPORT function and bibliography formatting function (+several key output styles), and THAT’S IT! As long as these functions are working (i.e. they can drive the car), they don’t mind using old version (i.e. driving old looking cars). In a sense, Endnote has already been commoditized for them.
Here’s the change. Post-docs and students in their labs find out Endnote import function doesn’t correctly import papers published in 2010. They look for reasons and solutions, and find out the FAQ (or come to me for suggestions). The engine of their Endnote is pretty much “stop and go”, and very frustrating to drive. Manufacture (Thomson Reuters) says, “Your car is out of warranty, and no parts can fix the problem” so you need to buy a brand new car from them. It costs $100 for “every” license they own.
Here’s my suggestions. “Oh, if you are using Endnote just for creating 50-100 references from Pubmed, and format bibliography for the current manuscript, there is an excellent alternative like Zotero, and it is free.” “Besides, the manufacture made the Endnote engine such that it stops working when the year hits 2010. It’s been cleary writtin in the Help manual, and they knew that from the time they made it.” Their response is “WHAT?!?”
And I will also say, “If Microsoft stops supporting XP in 2013, the OS becomes unsafe (i.e. roads are unsafe to drive). At that point, you would want to upgrade your Endnote that runs on the Win 7 (i.e. renovated, safer, and slightly better roads), but you can probably keep using Zotero, because it’ll get more user base, and timely improvements and bug fixes.”
You know what? They’ll find out they don’t need to upgrade Endnote now and 2013 as well. They don’t find legitimate reasons to do that. If it is normal wear and tear issues (e.g. running on unsafe OS), they would have upgradeded. But the Endnote engine simply stopped working after 4 years, and the manufacture designed the engine that way. What a poor engineering. It’s time to test a car from “different” manufacturer.
This is how you lose 50 or more licensees with this “fixable”, but “regrettable” issue. Your team has been marketting this software for two decades (?) world wide. It is truely amazing you don’t realize this “simple” prediction.
Message Edited by myoshigi on 12-21-2009 08:28 AM