EndNote X7 for Mac with OS X EI captain, library missing

When I restart my computor and opened the word file, EndNote also run automatically. But I cannot find  the past references that I have used. Before, I already used more than 300 references and around 100 references was filled in subgroups of my group. Besides, there were still more than 200 references existed as unfilled references. All the references are missing.

As I already synchronized the library with other colleagues, the colleagues can access my library, while I cannot.

Is there any comments or suggestions? Many thanks.



Greetings Li,

Just to confirm, are you able to find these missing references/group(s) when you log into your EndNote online account? Please let me know what you find.