Endnote X9 not working

[ph_abdallah]

I purchased Endnote X9 and installed it to my Windows 10 PC. When I am trying to launch it, I just got a stick initial window! and not working or starting as shown in the uploaded image.

[tmartin]

Please contact Technical Support directly

1-800-336-4474 option 4 then 1

or

https://endnote.com/contact/

We are here to help whenever you run into issues.

[roopokarhr]

I purchased it bt it doesnt working ?