EndNote20 terrible trouble of author names in preview

When I add a new record or edit a record, I was shocked to see the author names in the output style preview like this. I can’t fix it in any way. However, what I imported from EndNoteX9 is fine.

Heyyyy developer

I’ve been writing about the program’s problems since yesterday.

You’ve been in a hurry to release EndNote 20. What did I pay for? EndNote 20 or -20? this version really is scandal for Clarivate.