EndnoteX1 - importing characters for authors.

Can anyone help? When i import a reference (e.g., from a journal link “export endnote citation”  i am getting something that looks like this, ie., nonsense characters instead of authors, etc. Thx in advance.

1.    Alison J. Partridge AHFEWKRALEAWLHDMHLKVSSHS. Risk factors for early work disability in systemic lupus erythematosus. Results from a Multicenter Study. Arthritis and Rheumatism 1997;40:2199-2206.

Message Edited by ljulian on 03-20-2009 06:02 PM

so, i was importing from journal website “Arthritis and rheumatism”  - can you tell me how to set the RIS filter? or download an update?  thx