Error downloading citations to Endnote

EndNote EndNote General
1

Hello, 

I recently installed Endnote X5 in a new computer which runs on Windows 10 The library looks and works fine in the new computer except that I couldn’t able to download any new citations to my library from any resources including Pubmed, Google scholar etc. When I download a citation, it shows an error message with an red X mark and the text “EndNote Error”. If I click Ok, it goes to the “choose an import filter” screen" but there are no filters listed. I am not exactly sure what the issue is. 

Could anyone help with this error please?

Thanks. 

2

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3

I am sorry to hear you are having trouble.

You can try a preference reset:

https://support.clarivate.com/Endnote/s/article/EndNote-Delete–Recreate-Preferences?language=en_US

You may also need to repair the application or do an uninstall then reinstall.

https://support.clarivate.com/Endnote/s/article/EndNote-How-to-uninstall-EndNote?language=en_US

You can get the download of X5 from our website:

https://support.clarivate.com/Endnote/s/article/kA1390000004Kug?language=en_US

If you continue to have trouble then please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US