Error Reading Records

Issue in Endnote X8 in Mac. 

I open the Pubmed online library and change the search term to “All” from “Author”. Then I type my request and if the number of retrieved citations are large (around >100) then when I click submit, it downloads only a few and then a window pops up that says Error Reading Records.

Please help me with this issue.

Thank you!

Please contact Technical Support directly

1-800-336-4474 option 4 then 1