error with create New Reference Library

this message appears when create new library on endnote x9:

[Window Title] New Reference Library [Content] C:\Users\Ahmed\Documents\My EndNote Library.enl File not found. Check the file name and try again. [OK]

I tried to re install endnote three times. gives same message. and can’t either open any library.

I’ve reinstalled endnote x8. and it’s working will.

how can I fix this?

Please contact Technical Support directly

1-800-336-4474 option 4 then 1


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