Help Needed - Reference Manager Internet Search is not working

Hello All,

Help Needed. When I try to run an internet search of Pubmed from Reference Manager, I get a message “The system cannot find the file specified”. Can anyone please help? I need the search to import references to my database, to cite in my MS Word 2007 word document. Thanking you in advance.


This message usually indicates Internet Explorer is in ‘Work Offline’ mode.  If you open Internet Explorer and expand the ‘File’ drop down menu, you’ll most likely see a check next to ‘Work Offline’.  Unchecking this setting should allow Reference Manager to connect to the internet.

Jimmy McColery
Customer Technical Support Representative
Global Customer Support

Thomson Reuters
Phone: +1 800 336 4474
ResearchSoft Product Support

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