Help with formatting

I’m new to EndNote and have been given a project by my employer (a Dr) who is submitting research to a journal. I’ve taken the EndNotes class, but it does not appear to be formatting correctly in Word 2016. They are connected. The citations and references are connected, but the font is different in references than in paper. Is anyone willing to share a screen with me and troubleshoot? I’m a new employee. None of my teammates know EndNote and I’d like to make a good impression. I don’t know where to find help.