inconsistent footnote formatting (Turabian) - Endnote X4

I am using Endnote X4 with Word 2010.  In my essay, one citation (type=web page) is routinely formatting simply as surname even though it should be formatted:


Yet if I create a new Word document and insert exactly the same citation in a footnote, it shows as:

Ortlund, Dane, “Sanctification by Justification: How Christians Change”, UCCF: The Christian Unions (accessed 11 Jan 2014).

The web page footnote format is:

Author, “Title”|, Publisher| URL| (|accessed Access Date).

 Can anyone suggest how to resolve this issue and have the citation show correctly in my essay (my supervisor is not currently impressed with formatting…!!)



te that I had to remove the URL from the sample footnote in my post because the community noticeboard software kept rejecting the post.

The reference details are shown in the attached JPG.

I’ve been trying X7 today, but it still behaves the same as X4. Looks like a style issue of some crazy kind.

Well, in part this seems to have been related to my misunderstanding of how repeated “web page” citations would appear, and in part a result of the mess I created in trying to resolve the problem.

In the end, I had to remove the old reference from Endnote, then re-create it, then insert new replacement citations in word, and then change the footnote template format for short form web page footnotes to what was required.

Took me two nights and a lunch break to solve this - I am now knackered!