Do you have an active internet connection during the installation? We have seen the install fail if EndNote is being installed with no internet or network setup, i.e. it is being run from an administrator account that cannot connect to the internet for security reasons.
Can you perform the install and have it generate a log and attach that log file?
I bought 2 new licenses X2 and I’ am not able to install it successfully. I have the same case as Wilma, the install process rolled back at the end of state. The reason for loss of completeness ist the part (in custom mode) “Word Templates / Add-inns”. If I disable it, the installer ends in a regulare manner - but WHY#?? It is independent from the PALM or/and Pocket PC option. Please help !