Journal title abbrevations not displaying in Word

Hi all,

I recently had a student meet with me because they weren’t able to make journal title abbreviations display in Word - the full journal titles were displaying instead. The confusing part is that when viewing the citation preview in EndNote itself, this problem isn’t happening; the abbreviated journal titles are displaying as usual. The student has Cell selected as their citation style in both EndNote and Word.

I had them try creating an entirely new EndNote library, importing journal term lists as usual, and then creating citations from this new library in a new Word document, and the same problem happened; full journal titles are displaying in Word, while abbreviated titles are displaying in EndNote.

Does anybody have any ideas for what might be happening here? I’ve taken the troubleshooting about as far as I can, so suggestions are much appreciated!