Has anyone else had this problem?
I’m finding that when I run a sync not all my references upload to the web, and when I sync my second library not all the references are transferred to it. There are no sync errors.
Any suggestions?
Cheers
G
Dear GarethPenman
Sorry about that. Before you sync again, can you check for duplicates in your EndNote desktop library? Click the references menu/find duplicates. If there are duplicate references found, delete the duplicates, then sync the library.
If that does not resolve the problem, please give Support a call at 1-800-336-4474, press option 4, then 1.
I hope this helps.
Sorry, so what was the solution to this problem? I have exactly the same issue - I have 1792 records in my online endnote (half of which are duplicates but let’s cross that bridge later), and I only have ~1600 records in my desktop endnote after syncing finishes. Not to mention all of the references that endnote desktop ascribes to my groups have no reference data, just attachments… argh!