Sync issue with Online Sync Library on 2nd Computer; References Missing After Sync (X7)

EndNote EndNote General
1

  • I created a web account and synced for the first time a library from desktop A

  • On desktop B I created a new library and titled it the same as the library on desktop A

  • I hit sync on desktop B

  • Only 18 references appear in the B library of the 373 contained in the desktop A library

  • (These 18 all appear to be amongst the 20 or so oldest references)

  • No error message appears at any time

  • Sync Status confirms there are 373 records in the online library but only 18 in the “Local Sync Library” (desktop B)

  • I have tried the above process again already with a new library, different name and file path, with same result.

  • I have searched this forum and it seems at least one other person has had the same problem, but no solution

I would very much appreciate assisstance with getting this to work properly. Thanks in advance. 

2

If you haven’t already, you should contact techsupport as they seem to be able to walk you thru the steps to sync.  I would call them – contact info is on the www.endnote.com on the support tab.

1 Like
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I have found the contact details for where I am (Australia) and will call on Monday. 

Thank you for the suggestion. In fact, it’s lovely to have any kind of reply at last since I still have the issue (and especially since it may prove to be a helpful suggestion), so thank you very much. 

4

Hi Josh, 

I’m also experiencing the same issue and am curious to know whether you resolved the problem.

Have a current tech query with TR so will hopefully have it fixed soon.