Not downloading full text from EBSCOhost CINAHL


I have a few separate issues with Endnote and Endnote Web.

When using CINAHL via my university database login, and exporting to Endnote, it doesn’t import the PDF despite it being available in my browser.  When I search for the full text in Endnote, it only produces a URL to the article.

Also, if I try to direct export to Endnote Web, after I log in, it displays a redirect loop error.  I have tried deleting all my cookies etc and non have worked.

Any help would be greatly appreciated!