PDFs are disappearing from EndNote

One of our user has had PDFs disappearing from his EndNote.

He did not move his .enl file or his .Data folder. He imported a bunch PDFs. Some stayed, some have been deleted and the numerical folder from the .Data folder isn’t there anymore, as well. We’re talking about a 10 000 references database here, not something you can check everything easily…

Do you know why it’s happening and if/how the missing PDFS can be found?

We’re using EndNote 8 on Windows 7.


Please contact Technical Support directly

1-800-336-4474 option 4 then 1



We are here to help whenever you run into issues.

Your lucky, my Endnote program keeps disappearing from my new computer.