Right click a citation = no "edit citation(s)" options (with screen capture)

EndNote EndNote General
1

MS Word 2007

EndNote X7.4 bld 8818

In Word, if I right click a citation, hover on “edit citation(s)”, a blank box appears at right. See attached screen capture.

For context: I’m trying to go to the shortcut for changing (Smith, 2015) to Smith (2015).
screen capture.jpg

2

I just noticed another, possibly related, issue. I recall that I usually click an in-text citation (in MS Word) it ‘highlights’ in gray. Now, when I click on a citation there is no highlighting with either a regular click or right click.

???

3

I just noticed another, possibly related, issue. I recall that I usually click an in-text citation (in MS Word) it ‘highlights’ in gray. Now, when I click on a citation there is no highlighting with either a regular click or right click.

Scratch that. Endnote citations won’t highlight gray in MS Word if I have the text highlighted  (e.g. yellow highlighting of text). If I remove the MS Word highlighting I then get the typical gray highlighting of citations (but still no options for ‘edit citation(s)’ in the right-click menu. This does not appear to affect my problem in any way.

4

I think you need to call techsupport, as they are going to be able to help you more than the user group on this one.  It isn’t anything like anything I have ever seen.  But I can’t test Word 2007 and Endnote – running word 2010 or 2013.  

www.endnote.com/support for details.  (and I recommend calling rather than emailing if possible).  

5

Thanks, I’ll call and report back here w/ the diagnosis & solution.

6

OK, I just talked to Tech Support. They are saying this is likely a Microsoft Word 2007 glitch in the menus and is readily reproduced in MS Word 2007/EndNote X7.4. (I’m sure MS is going to get right on this, roll eyes, sigh, shake head).

HOWEVER, I can make the menu magically appear using what I refer to as a ‘Microsoft Solution.’

    • Right click the citation to display the whatever-its-called menu
    • Hover on the ‘Edit Citation(s)’ option, observe the blank box at right
    • Move the mouse pointer up on the menu and hover on ‘Numbering.’ Observe the full menu for numbering displays.
    • Move the mouse pointer back down on the menu and hover again on 'Edit Citation(s).
  • *** Voila, the normal menu appears and is functional [e.g. ‘Display as Author (Year)’] ***

I hope this helps the next guy

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