Search the Local Library and nothing come out

EndNote EndNote General
1

Hi guys,

When I search in my own library, with the field “PDF contains”, nothing came out (showing “no match references found”). 

This problem came out since I updated my Endnote to X9 on my Win 7 desktop. Before the updating, I was using the X7 and the searching works well on my desktop. More strange is now when I change back to X7, the searching also shows “no match references found”. I also tried on another laptop with Win 10 and didn’t work either.

I’m pretty sure there should be something come out from the search results because I have more than 1000 references (with pdf) in my own library and I just search the common words (e.g. “the”).

Does anyone know what is going on?

2

Please contact Technical Support directly

1-800-336-4474 option 4 then 1

or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

We are here to help whenever you run into issues.