It is very inconvenient and burdensome to users with a site license to have to download an entire new version of EndNote everytime there is a patch. Also the delay in waiting for the new disc and setting it up so my users can get it is becoming an issue (I received EndNote X2 for Mac more than a month after it was released to the general public.) When the X2.0.1 patch first came out, I was able to update EndNote for Windows from the Help> EndNote Program Updates menu, but this option is no longer available to my users. I tell my users one thing, and day later it is no longer working. It not only makes me look bad, but it also make EndNote not user friendly. Since they have to uninstall and re-install every time a patch comes out, my users are getting tired of the updates and new versions every 6 months.
Please make this process smoother for site license customers.